Welcome to U9PLAY, Malaysia’s premier online gaming platform. Your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and manage your personal data when you interact with our services — including casino games, sports betting, and lottery offerings.
1. Why This Policy Matters
This Privacy Policy ensures:
- Transparency: You know what information we collect and why.
- User Rights: You understand your control over your personal data.
- Compliance: We follow Malaysia’s Personal Data Protection Act 2010 (PDPA) and global best practices.
- Trust: We show our commitment to keeping your data safe and secure.
2. Information We Collect
We may collect the following types of personal information:
- Identity data: Name, date of birth, and government-issued ID (if required for verification).
- Contact data: Email, phone number, address.
- Financial data: Bank details or e-wallet info used for deposits and withdrawals.
- Technical data: IP address, browser type, device information.
- Usage data: Login activity, game interactions, preferences.
3. How We Use Your Data
Your personal data is used to:
- Verify your identity and age
- Process transactions securely
- Personalize your gaming experience
- Communicate promotions and updates
- Ensure compliance with legal and regulatory requirements
- Improve platform performance and security
4. How We Protect Your Information
U9PLAY uses advanced security technologies, including:
- SSL encryption
- Firewall protection
- Two-factor authentication (2FA)
- Internal access restrictions
Regular audits and system checks are conducted to maintain a high standard of data security.
5. Sharing of Information
We do not sell your personal information. Data may only be shared with:
- Verified payment processors
- Licensed service providers under strict confidentiality
- Regulatory or legal authorities, when required by law
6. Your Rights
You have the right to:
- Access or update your personal data
- Request deletion or restriction of your data
- Withdraw consent for marketing communications
- File a complaint if you believe your data is mishandled
To exercise these rights, contact our Data Protection Officer at support@u9-play.com.
7. Policy Updates
This policy may be updated periodically. We will notify users of significant changes through email or on-site notices. Continued use of U9PLAY after updates signifies acceptance of the revised policy.
